USD
Terms of service
Contents
In plain English
Each section ends with a plain-English summary in a grey box. The full legal text sits right above it.
These terms are the agreement between you and NEVEROVER SRL every time you visit neverover.com or place an order. We have kept the legal language as plain as we can and added a short "Basically" summary at the end of every section. Please read them before you buy — placing an order means you accept them.
1. About these terms
This website and online store are operated by NEVEROVER SRL ("Neverover", "we", "us", "our"), a company incorporated in Romania. When we refer to "you", we mean you, the visitor or customer.
Our details, which double as the legal seller information for every contract you conclude with us, are:
| Entity | NEVEROVER SRL |
|---|---|
| Registered office | Șoseaua Mihai Bravu nr. 199, 021323 Bucharest, Romania |
| Trade Register | J2020007244409 |
| Tax ID (CUI) | 42708372 |
| VAT number | RO42708372 |
| Brand | Neverover®, an EUIPO-registered trade mark |
| Contact | support@neverover.com (email only — we do not operate phone support) |
These terms work alongside our other policies, which form part of your agreement with us when they apply to you: our Privacy Policy, our Returns & Refunds Policy, and our Shipping Policy. Where a specific policy covers a topic in more detail, that policy applies to that topic.
Basically
Neverover is a Romanian company, NEVEROVER SRL, and these terms — together with our Privacy, Returns and Shipping policies — govern how you use the site and buy from us.
2. Acceptance and eligibility
By browsing the site, creating an account, or placing an order, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please do not use the site or buy from us.
You must be at least 18 years old and able to enter into a binding contract to order from us. By ordering, you confirm that you meet these conditions. We sell our products for personal use only; they are not intended for resale or other commercial use.
Basically
Using the site means you accept these terms, and you need to be 18 or over to order.
3. Changes to these terms
We may update these terms from time to time — for example, to reflect changes in the law, our products, or how the store works. The version in force is always the one published on this page, and we show its date at the top under "Last updated".
Any change applies only going forward. Changes are never retroactive: the terms that govern an order are the ones in force at the moment your contract is concluded, and a later update does not alter a contract already formed. We encourage you to review this page before each purchase.
Basically
We can update these terms, but the version that applies to your order is the one in force when you bought — later changes don't reach back to it.
4. Your account and security
You can shop as a guest or create an account. If you create one, you are responsible for keeping your login details confidential and for all activity that happens under your account. Please choose a strong password and do not share it.
Tell us promptly at support@neverover.com if you think someone has accessed your account without permission. We may suspend or close an account if we reasonably believe it is being used in breach of these terms or fraudulently. You can close your account at any time; doing so does not affect orders already placed.
Basically
Keep your password safe, you're responsible for what happens under your account, and tell us straight away if something looks wrong.
5. Products and descriptions
We take care to describe and picture our products accurately, including materials, sizing and care. Even so, descriptions and images are for guidance and are not a guarantee that an item will match in every respect.
Colour and sizing disclaimer. Screens and devices render colour differently, so the exact shade you see may vary slightly from the physical product. Fit and measurements can also vary a little between batches and between body types — please use the size guide on each product page as your reference. A minor variation of this kind is not a fault. Nothing in this section limits your statutory rights if an item is genuinely faulty or not as described (see Section 15).
Basically
We describe products as accurately as we can, but colours on screen and exact fit can vary slightly — check the size guide, and your rights for genuinely faulty items are untouched.
6. Orders and how a contract is formed
The display of products on the site is an invitation to you to make an offer, not an offer by us. When you complete the checkout and place an order, you are making an offer to buy the items in your basket on these terms.
After you order, we send you an order acknowledgement by email. This email confirms that we have received your order — it is not our acceptance of it. A binding contract of sale forms only when we send you a separate shipping confirmation telling you the goods have been dispatched, and it covers only the items named in that dispatch confirmation. If your order is sent in more than one parcel, a separate contract forms for each parcel as it is dispatched.
Until that moment, and to the extent permitted by law, we may decline or cancel all or part of your order. We may do this where:
- the item is out of stock or no longer available;
- there was a manifest error in the price or description of the item (see Section 7);
- we are unable to authorise your payment, or it is declined;
- we reasonably suspect fraud, unauthorised use of a payment method, or that the order is for resale or other commercial use; or
- we cannot lawfully supply you (for example, your delivery country is restricted).
If we cancel an order or part of it after you have paid, we refund the amount for the affected items in full.
Basically
Your order is an offer; the order email just confirms we received it. The contract only forms when we email you that your items have shipped — and until then we can turn down an order for things like stock, a pricing error, or suspected fraud.
7. Pricing
Prices are shown on each product page in the currency of your market and can change at any time before you order. The price that applies to your purchase is the one displayed at the moment you place your order.
If you're in the EU / UK
All prices include VAT at the applicable rate. The price you see is the price you pay for the goods; any delivery charge is shown separately at checkout before you confirm. There are no further taxes to pay on delivery for our standard EU and UK lanes.
If you're a US resident
Prices are shown exclusive of sales tax. Any applicable state and local sales tax is calculated and added during checkout, and the full amount including tax is shown before you confirm your order.
Price errors. Despite our best efforts, a product may occasionally be mispriced. Where a price is obviously and unmistakably wrong — so that you could reasonably have recognised it as an error — we are not obliged to supply the item at that price. If the correct price is higher, we will contact you before dispatch to ask whether you want to proceed at the right price or cancel; if you ordered and paid before we caught the error, and you do not wish to proceed, we refund you in full.
Basically
EU/UK prices include VAT; US prices have sales tax added at checkout. If a price is an obvious mistake, we'll let you choose to pay the right price or get a full refund.
8. Payment
We accept payment through Shopify Payments and, depending on your market, the following methods: credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and — in Romania only — Klarna. You confirm that any payment method you use is your own or that you are authorised to use it.
When you place your order, your payment is authorised. We charge your payment method on dispatch — at the point the contract forms — except where a provider you choose (for example, certain wallet or buy-now-pay-later options) settles on its own terms. If an authorisation cannot be captured at dispatch, we may cancel the affected items.
All payments are subject to validation and fraud-screening checks. We may ask you to verify details before we dispatch, and we may refuse or cancel an order where a check is not passed. Payment processing is handled by our payment providers under their own terms and security standards; we do not store full card numbers.
Basically
Pay by card, PayPal, Apple Pay, Google Pay, or Klarna (Romania only) through Shopify Payments. We authorise at order and charge when we ship, after fraud checks.
9. Availability and stock
All orders depend on availability. We do our best to keep stock information accurate, but an item may sell out between the time you add it to your basket and the time we process your order. If we cannot fulfil an item after you have ordered, we will let you know and refund you in full for that item; we are not obliged to source an alternative.
Basically
If something sells out after you order, we'll tell you and refund that item in full.
10. Promotions and discount codes
From time to time we run promotions or issue discount codes. Unless we say otherwise, each code is for a single use, cannot be combined with other offers, has no cash value, applies only while the promotion is live, and may be withdrawn or amended at any time. We may decline or reverse a discount that has been obtained through error, abuse, or in breach of its stated conditions.
Basically
Discount codes come with conditions — usually one use, no stacking, time-limited — and we can withdraw a code that's been misused.
11. Intellectual property
Everything on this website — including text, graphics, logos, photographs, images, video, page layouts, and software — is owned by NEVEROVER SRL or our licensors and is protected by Romanian and international copyright, trade mark and other intellectual-property laws.
The Neverover® name, logo and brand marks are registered trade marks of NEVEROVER SRL (registered with the EUIPO). You may not use our trade marks, brand or content in connection with any product or service that is not ours, or in any way likely to cause confusion or to disparage us. We grant you a limited, personal, non-exclusive, revocable licence to access and use the site for your own non-commercial use; all other rights are reserved.
Basically
The site's content and the Neverover® brand are ours. You can use the site for personal shopping, but not copy our content or use our marks as your own.
12. Your content and reviews
You may have the chance to submit content — for example, product reviews, photos, comments, or social-media posts that tag our official accounts or use our branded hashtags ("User Content"). You keep ownership of your User Content.
By submitting User Content or tagging us, you grant NEVEROVER SRL a worldwide, royalty-free, perpetual, irrevocable, non-exclusive and sub-licensable licence to use, reproduce, adapt, publish, translate, distribute and display that content across our marketing channels and the site. You confirm that the content is yours to share, that it is accurate, and that it does not infringe anyone else's rights or break the law. We may, but are not required to, monitor User Content, and we may remove or decline to publish any of it at our discretion, for example if it is offensive, misleading, or unlawful.
Basically
Post a review or tag us and you let us reuse that content for free, anywhere, while keeping ownership of it — and we can take down anything inappropriate.
13. Acceptable use
You agree to use the site only for lawful purposes and not in any way that infringes the rights of others or restricts their use of it. In particular, you must not:
- buy products for resale or other commercial purposes;
- use bots, scrapers, spiders or other automated means to access the site or collect content without our written permission;
- attempt to gain unauthorised access to the site, interfere with its operation, or introduce viruses or malicious code;
- impersonate any person, or provide false or misleading information when registering or at checkout; or
- use the site to send spam, harass others, or post unlawful, infringing or harmful content.
If you breach this section we may suspend or terminate your access and account, and we may take further action where the law allows.
Basically
Use the site honestly and lawfully — no reselling, scraping, hacking, fake details, or abuse — or we may cut off access.
14. Third-party links and services
The site may link to or rely on third-party websites and services (for example, payment providers, carriers, or social platforms). We provide links for convenience and do not control or endorse those third parties, and we are not responsible for their content, products, or practices. Your use of a third-party service is governed by that party's own terms and privacy policy.
Basically
Links to other sites and services are for convenience; what happens on them is governed by their own terms, not ours.
15. Disclaimer of warranties
We provide the website and its content on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not warrant that the site will always be available, uninterrupted, secure, or error- or virus-free, or that information on it (including product descriptions, colours and size guides) is complete or wholly accurate.
If you're in the EU / UK
This disclaimer applies to the website itself. It does not exclude or limit your statutory rights as a consumer in the goods you buy. You are entitled to receive products that are of satisfactory quality, fit for purpose and as described, and your legal guarantee of conformity — a minimum of two years in the EU, and your rights under the Consumer Rights Act 2015 in the UK — remains fully in force regardless of anything in this section.
Basically
The website comes "as is" with no guarantee it's flawless — but in the EU/UK that doesn't touch your legal rights to sound, as-described goods.
16. Limitation of liability
To the fullest extent permitted by law, NEVEROVER SRL is not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, or business opportunity, arising out of or in connection with the site or these terms. Because we supply for personal use only, we have no liability to you for business losses if you use our products commercially. Where we are liable, our total liability in connection with an order is limited to the amount you paid for that order.
If you're in the EU / UK
Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This means we do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; gross negligence or wilful misconduct; or any breach of your non-excludable statutory consumer rights, including our duty to supply goods that conform to the contract under your legal guarantee of conformity. The caps and exclusions above apply only to the extent the law allows, and your mandatory consumer rights always take priority.
Basically
We cap our liability and exclude indirect losses where the law allows — but we never limit liability for things like death or personal injury, fraud, or your core consumer rights.
17. Indemnification
If you're a US resident
This section applies to US residents. You agree to indemnify and hold harmless NEVEROVER SRL and its officers, directors, employees and agents from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these terms, your misuse of the site, or your violation of any law or the rights of a third party. We will notify you of any such claim and may, at our option, assume its defence.
Basically
If you're in the US: if your breach or misuse of the site causes us a third-party claim, you agree to cover the resulting costs.
18. Your right of withdrawal
If you're in the EU / UK
As a consumer, you have a statutory right to withdraw from your purchase within 14 days without giving a reason, on top of the 30-day voluntary return window we offer everyone. The details of how this works — including how to tell us, deadlines, refunds, and the few items that are excluded — are set out in our Returns & Refunds Policy, which forms part of these terms.
Basically
EU/UK shoppers get a 14-day legal right to cancel — see our Returns & Refunds Policy for the full how-to.
19. Governing law and jurisdiction
These terms, and any dispute or claim arising out of or in connection with them or your use of the site, are governed by Romanian law. The courts of Bucharest, Romania have jurisdiction, subject to the consumer protections below.
If you're in the EU / UK
This choice of Romanian law does not deprive you of the protection of the mandatory consumer-law provisions of the country where you live. You may also bring proceedings against us in the courts of your own country of residence, and we will only bring proceedings against you in the courts of your country of residence.
Basically
Romanian law and Bucharest courts apply — but EU/UK consumers keep their home-country protections and can use their local courts.
20. Resolving disputes — EU / UK
If you're in the EU / UK
If something goes wrong, please contact us first at support@neverover.com — we genuinely try to put things right, and most issues are settled this way. If we cannot reach an agreement, you may use alternative dispute resolution. You can contact Romania's National Authority for Consumer Protection (ANPC) at anpc.ro, or turn to a national SAL (Soluționarea Alternativă a Litigiilor) entity for out-of-court resolution. Using ADR is voluntary and does not affect your right to go to court.
Basically
Email us first; if that doesn't settle it, EU/UK consumers can take the matter to Romania's ANPC or a national SAL body.
21. Resolving disputes — US arbitration
If you're a US resident
This section applies to US residents and is governed by the Federal Arbitration Act (FAA). It does not apply to consumers in the EU or UK, who keep the rights set out in Sections 19 and 20.
Informal resolution first. Before starting arbitration, you agree to try to resolve the dispute informally by contacting us at support@neverover.com and giving us 60 days to respond.
Binding individual arbitration. If we cannot resolve it informally, you and NEVEROVER SRL agree that any dispute will be settled by binding arbitration on an individual basis, rather than in court, before a single arbitrator. The arbitrator — not a judge or jury — decides the dispute.
30-day opt-out. You may opt out of this arbitration agreement by emailing support@neverover.com with a clear opt-out statement within 30 days of first accepting these terms. If you opt out, neither you nor we are bound by this arbitration section, and Sections 19–20 apply to you instead.
Small-claims carve-out. Either you or we may still bring an individual claim in a small-claims court if it qualifies, instead of arbitration.
Basically
US shoppers: we try to settle informally first; otherwise disputes go to binding one-on-one arbitration — but you can opt out within 30 days, and small-claims court is still open.
22. Class-action and jury-trial waiver
If you're a US resident
This section applies to US residents only and does not apply to EU or UK consumers. To the extent permitted by law, you and NEVEROVER SRL agree that claims will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative action. You and we also waive the right to a trial by jury. If the class-action waiver is found unenforceable as to a particular claim, that claim is severed and may proceed in court, but the rest of this section still applies.
Basically
US shoppers agree to bring claims individually — no class actions and no jury trials. This doesn't apply to EU/UK consumers.
23. Termination and suspension
We may suspend or terminate your access to the site or your account, in whole or in part, if you breach these terms, if we are required to by law, or to protect the site, our customers or our business. Where reasonable and lawful, we will give you notice. Termination does not affect any order already concluded or any rights and obligations that arose before it.
Basically
We can suspend or close access if you break these terms, without affecting orders you've already placed.
24. Events beyond our control
We are not liable for any delay or failure to perform caused by events beyond our reasonable control — for example, natural disasters, extreme weather, fire, flood, war, civil unrest, terrorism, epidemics or pandemics, strikes, failures of carriers or suppliers, or interruptions to power or telecommunications. If such an event affects your order, we will let you know and, if the delay is significant, you may cancel the affected items for a refund.
Basically
We're not responsible for delays caused by things outside our control, like disasters or strikes — and you can cancel for a refund if such a delay is significant.
25. Severability
If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision is severed to the minimum extent necessary, and the remaining provisions continue in full force and effect.
Basically
If one clause is unenforceable, the rest of these terms still stand.
26. Assignment
You may not transfer or assign your rights or obligations under these terms without our written consent. We may transfer or assign ours to another company — for example, as part of a reorganisation or sale of our business — provided this does not reduce your rights as a consumer.
Basically
You can't hand off this agreement to someone else; we can transfer it within our business without weakening your rights.
27. No waiver
If we do not enforce a provision of these terms, or delay in doing so, that is not a waiver of our right to enforce it later. Any waiver must be express to be effective and applies only to the specific instance given.
Basically
Letting something slide once doesn't mean we give up the right to enforce these terms later.
28. Entire agreement
These terms, together with the policies they refer to, are the entire agreement between you and us about your use of the site and your purchases, and they replace any earlier understanding on that subject. Except for the parties to a contract concluded under these terms, no one else has any right to enforce any of these terms.
Basically
These terms plus our linked policies are the whole agreement, and only you and we can enforce them.
29. Privacy
How we collect and use your personal data is explained in our Privacy Policy, which forms part of your agreement with us. Please read it to understand your data-protection rights and how we look after your information.
Basically
Our Privacy Policy explains how we handle your data — it's part of this agreement.
30. Contact us
We keep support to email so there's always a clear written record of your request and we can help quickly.
- Email — support@neverover.com
- Address — NEVEROVER SRL, Șoseaua Mihai Bravu nr. 199, 021323 Bucharest, Romania
- VAT — RO42708372 · CUI 42708372 · Trade Register J2020007244409
Basically
One inbox for everything: support@neverover.com.
All legal pages
Your privacy choices
Accessibility
