Shipping policy

1. Order processing time

We ship fast. Orders are processed within 48 hours, Monday to Friday. Orders placed before our 14:00 cut-off on a business day are typically picked and dispatched the same day. Orders placed after the cut-off, at weekends, or on public holidays are processed on the next business day. Processing time is separate from the delivery estimates in Section 5.

2. Where we ship

We ship worldwide, including across the European Union and the United Kingdom, to the United States and Canada, and to Asia, Oceania, South America and Africa. A handful of destinations may be unavailable because of carrier or customs restrictions; if we can't ship to your address, checkout will let you know.

3. Carriers and tracking

We use trusted express carriers and pick the best one for your destination: DHL, GLS and FedEx for international orders, and Sameday and Cargus within Romania. As soon as your order is dispatched, we email you a shipping confirmation with a tracking number so you can follow it to your door.

4. Shipping methods and costs

We ship every order express. Delivery is free once your order reaches the free-shipping threshold for your market; below it, a flat fee applies. Thresholds and the under-threshold fee are:

The exact shipping charge for your order, if any, is always shown at checkout before you confirm and pay.

5. Delivery estimates

Estimated delivery times, counted in business days from dispatch (not from when you order), are:

These are estimates, not guarantees. Customs clearance, weather, remote addresses and peak periods can add time, and that part of the journey is outside our control.

6. Taxes and VAT

7. Duties and import charges

For shipments that cross a customs border, how duties and import taxes are handled depends on the lane:

• Delivered Duty Paid (DDP) — we prepay import duties and taxes, so the price at checkout is the final landed cost with no charges to pay on arrival. We use DDP on our major lanes, including the United Kingdom and the United States.
• Delivered at Place / Duty Unpaid (DAP/DDU) — for most other destinations, including Asia, Oceania, South America and Africa, you are the importer of record and may need to pay local import duties and VAT to customs or the carrier before your parcel is released. These charges are set by your country, not by us.

If you're unsure which applies to your country, email us before you order and we'll confirm.

8. Address accuracy

Please double-check your delivery address and contact details at checkout. We dispatch to the address you give us, and we can't be responsible for delays or non-delivery caused by an incorrect or incomplete address. If you spot a mistake, email support@neverover.com right away — if the order hasn't shipped, we'll do our best to correct it.

9. Lost, delayed or damaged parcels

If your tracking stalls, your parcel doesn't arrive, or it shows up damaged, contact support@neverover.com and we'll investigate with the carrier and make it right with a replacement or refund.

10. Failed delivery and reattempts

Carriers usually attempt delivery more than once and may leave a card or notification with collection or rescheduling options. If a parcel can't be delivered and is returned to us — for example, because it went unclaimed or the address was wrong — we'll contact you to arrange redelivery, which may incur a further shipping charge, or a refund for the goods.

11. Significant delay and your right to cancel

12. Customs documentation

We complete the customs paperwork required to export your order and declare its contents and value accurately and lawfully. We can't undervalue a shipment or mark it as a gift to reduce your import charges. If your customs authority asks you for additional information to release a parcel, please respond promptly so it isn't held or returned.

13. Contact us

Questions about your delivery? Email or call us.

• Email: support@neverover.com
• Phone: +40 775 339 490, Monday to Friday 8am to 8pm, Saturdays and public holidays 9am to 6pm
• Address: NEVEROVER SRL, Șoseaua Mihai Bravu nr. 199, 021323 Bucharest, Romania