Skip to content
-10% Summer sale
English Chevron
Germany EUR Chevron
Account
Chevron Chevron Chevron
How much time does it take to process my order and ship it?

Orders are typically processed and shipped within 24–48 hours — and in many cases, they leave our facility the same day.

Same-day shipping – If your order is placed before 2 PM, we usually ship it out that same day

Processing window – All orders are shipped within a maximum of 48 hours, excluding weekends or holidays

Express as standard – Every order is shipped via express shipping (no upgrade needed)

Carrier pickup – Once packed, your order is picked up by either DHL Express (international) or SameDay (domestic)

As soon as your order is shipped, you’ll receive a confirmation email with tracking details. You can also track everything from your account dashboard if you created an account.

CONTACT

Couldn't find an answer? Let's get to the bottom of this!

Find the answer in just a few clicks or contact us for additional help.

Mon-Fri: 8am-8pm
Sat & Holidays: 9am-6pm

Chat via WhatsApp
55785774***

Get help

Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us.

Start the conversation You need to be logged in.