I have a problem with an order — what should I send?

Your order number, the checkout email and a short description — plus a photo for damaged items.

Summary, Generated

Your order number, the email you used at checkout, and a short description. For damaged items add a photo. That is usually everything we need to resolve it in one reply.

Was this helpful?

Not reallyVery

Ratings are anonymous. What we do with your feedback is set out in our Privacy Policy.

Where to go from here

3 links

NEXT STEPMy item arrived damaged or faulty — what now?The damaged-item route in full.ALSO IN OTHERHow does the e-gift card work?Lost gift-card emails get resent by support.PEOPLE ALSO READHow can I track my order?The tracking link answers most order questions.

See all 7 articles in Other

Want to chat?

Couldn’t find an answer? Let’s get to the bottom of this!

Live chatLive chatStart the conversationRequires you to be logged in

EmailEmailEmail ussupport@neverover.com

Where to go from here

3 links

See all 7 articles in Other