Shipping & delivery

How can I be sure that I've placed the order correctly?

A successful order triggers a confirmation email within minutes, listing your order number, items, address and shipping method.

Summary, Generated

A successful order triggers a confirmation email within minutes, listing your order number, items, address and shipping method.

If it has not arrived, check your spam folder — and if it is still missing, contact us before ordering again so we can make sure the order is not doubled.

Was this helpful?

Not reallyVery

Ratings are anonymous. What we do with your feedback is set out in our Privacy Policy.

Where to go from here

3 links

NEXT STEPHow much time does it take to process my order and ship it?What happens between Pay and Shipped.ALSO IN SHIPPINGHow can I track my order?The tracking link follows the confirmation.PEOPLE ALSO READHow can I see the orders I have placed?Every order lives in your account with its status.

See all 10 articles in Shipping & delivery

Want to chat?

Couldn’t find an answer? Let’s get to the bottom of this!

Live chatLive chatStart the conversationRequires you to be logged in

EmailEmailEmail ussupport@neverover.com