Refund policy

1. Your options at a glance

2. Your 14-day right of withdrawal

3. Our 30-day window

Fourteen days isn't always enough to decide whether a piece of performance gear is right for you, so we offer a 30-day voluntary return window to every customer worldwide, including the United States.

This window is in addition to your statutory 14-day right of withdrawal in Section 2 — it never replaces or shortens it. Once your legal 14-day period ends, you still have until day 30 to return your items under this policy.

4. What condition items must be in

To get a full refund, send items back in the same condition you received them:

• Unworn and unwashed — trying it on for fit is fine; a workout or a wash is not.
• Tags and hygiene strips attached — all original hangtags and labels intact.
• Original packaging wherever possible.
• No damage — free of makeup or deodorant marks, perfume or smoke smells, and pet hair.

If an item comes back showing more than a simple try-on, we may refuse it or apply a deduction as described in Section 5.

5. Trying things on vs. reducing your refund

6. Items that can't be returned

For health and hygiene reasons, some items can't be returned once their seal is broken or the package is opened:

• Underwear, socks and swimwear once the hygiene seal or strip is removed.
• Personalised or made-to-order items.
• Gift cards (these are never refundable or exchangeable for cash).
• Sealed bottles and shakers once the hygiene seal is broken.

7. Final-sale items

8. How to start a return

We can't process returns sent back without notice. To start:

1. Go to account.neverover.com.
2. Log in with your order number and the email you used to order.
3. Pick the items you're returning and tell us why (it helps us improve the gear).
4. Choose your refund method — original payment, or store credit with a bonus.
5. Download your prepaid return label.
6. Pack the items securely and attach the label to the outside.

9. Return shipping is on us

You shouldn't have to pay to send back something that isn't right for you, so return shipping is free for every customer. Once you finish the steps in the portal, we provide a prepaid label for drop-off or, depending on your location, arrange a courier pickup. Please use the label we give you so the return stays tracked and insured — we can't take responsibility for returns sent another way.

10. Refunds — how and when

Once your return reaches our warehouse, we check it against the condition requirements. That usually takes 10–14 days from the day we receive it. You choose how you're refunded:

• Original payment method — back to the card or account you paid with. Your bank may take an extra 3–5 business days to show the credit.
• Store credit + bonus — a digital credit for the full return value plus a bonus (shown in the portal), available to use as soon as your return is processed.

11. Exchanges

We don't run mail-in even-exchanges, because stock moves quickly. The fastest way to swap a size or colour:

1. Return the original through the portal for store credit.
2. The credit (with your bonus) is issued as soon as the return is processed.
3. Use it to reorder the item you want — before it sells out while a swap is in transit.

12. Faulty or defective items

We stand behind our gear. If something arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or refund — email support@neverover.com and we'll sort it. This is separate from changing your mind, and we cover return shipping for faulty goods.

13. International returns

We ship and accept returns globally, and the process is identical: start at account.neverover.com. Return shipping is still free. We can't refund import duties or local taxes you paid to your customs office, since those go to your government — you may be able to reclaim them from your local customs authority with proof of the return.

14. Late or non-compliant returns

Returns arriving after the 30-day voluntary window (and outside the statutory 14-day period) may be declined. If items come back not meeting the condition requirements — dirty, worn, or missing tags — we'll get in touch, and we may:

• Send the items back to you at your cost;
• Issue a partial refund as store credit only; or
• Apply a deduction to a cash refund (Section 5).

15. If something goes wrong

We always try to fix things directly — email support@neverover.com and we'll make it right.

16. Contact us

Email or call us about any return, or start it yourself in the returns portal.

• Email: support@neverover.com
• Phone: +40 775 339 490, Monday to Friday 8am to 8pm, Saturdays and public holidays 9am to 6pm
• Returns portal: account.neverover.com
• Address: NEVEROVER SRL, Șoseaua Mihai Bravu nr. 199, 021323 Bucharest, Romania