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Returns & refunds

Free 30-day returns: how to send it back, who pays, and when the money lands.

In this category

Sorted A–Z
Can I exchange for a different size or colour?
Do I have to pay for the return?No — within the 30-day window we cover return shipping and arrange the pickup.
How to return somethingThirty days, and it costs you nothing — we cover the return shipping and arrange the pickup.
How to send a return back
My item arrived damaged or faulty — what now?
When the refund reaches your account

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