Skip to content
neverover
Shipping to the UK is temporarily suspended

Returns & refunds

How to send a return back

Register the return, pack the item with its tag attached, and hand it to the courier we book — free within 30 days.

Share
Summary, Generated

Step by step

01Register the returnStart it from your account under Orders, or contact us with your order number.
02We book the courierThe pickup is scheduled for the address you give us — the label is on us.
03Pack it, tag attachedUse any secure packaging; the tag has to still be on the item.
04Hand it overGive the parcel to the courier. Tracking follows by email.

If it still hasn't worked

The pickup didn't happen — message us on WhatsApp and we'll rebook the courier.

You lost the tag — talk to us before you send anything; we assess it case by case.

Was this helpful?

Not reallyVery

Ratings are anonymous. What we do with your feedback is set out in our Privacy Policy.

Where to go from here

3 links
NEXT STEPWhen the refund reaches your accountWhat happens once the parcel reaches us.ALSO IN RETURNSDo I have to pay for the return?Who pays — nobody, inside 30 days.PEOPLE ALSO READCan I exchange for a different size or colour?Swapping sizes goes through the same door.
See all 6 articles in Returns & refunds

Want to chat?

Couldn’t find an answer? Let’s get to the bottom of this!

Live chatStart the conversationRequires you to be logged in
EmailEmail ussupport@neverover.com

Cookies at neverover

We use cookies and similar tools to run the store, see how it’s used, and show you neverover on other sites. Necessary cookies are always on. The rest are yours to choose. Full details in our Cookie policy.