Shipping & delivery
How much time does it take to process my order and ship it?
Orders ship within 24–48 hours, often the same day if placed before 2 PM. Express as standard via DHL, GLS, FedEx, SameDay or FanCourier.
What happens after you order
Note — orders placed before 2 PM often ship the same day.
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We have not filmed this one. The written steps below cover it end to end.
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Written steps below
Cut-offs and carriers
Express is the standard service here, not a paid upgrade. Which carrier collects your parcel depends on where it is going.
SAMEDAY AND FANCOURIER INSIDE ROMANIA
Warning — once the order has shipped the delivery address is fixed. Contact us within an hour of ordering and we'll try before it ships.
How long the delivery itself takes
Counted from the moment the parcel is with the carrier, not from the moment you order.
If it still hasn't worked
Nothing has shipped after 48 hours — send us your order number and we'll chase it with the warehouse.
You need a different delivery address — contact us within an hour of ordering and we'll try before it ships.
The tracking link never arrived — it also sits in your account under Orders, next to the invoice.
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Where to go from here
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