Returns & refunds
How to send a return back
Register the return, pack the item with its tag attached, and hand it to the courier we book — free within 30 days.
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Step by step
01Register the returnStart it from your account under Orders, or contact us with your order number.
02We book the courierThe pickup is scheduled for the address you give us — the label is on us.
03Pack it, tag attachedUse any secure packaging; the tag has to still be on the item.
04Hand it overGive the parcel to the courier. Tracking follows by email.
If it still hasn't worked
The pickup didn't happen — message us on WhatsApp and we'll rebook the courier.
You lost the tag — talk to us before you send anything; we assess it case by case.
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