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Returns & refunds

My item arrived damaged or faulty — what now?

Email us your order number and a photo and we will make it right with a replacement or a refund.

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Email support@neverover.com with your order number and a photo, and we will make it right with a replacement or a refund.

If you are in the EU, faulty items are additionally covered by the 2-year legal guarantee of conformity.

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Where to go from here

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NEXT STEPWhen the refund reaches your accountHow fast the money follows.ALSO IN RETURNSHow to send a return backIf a normal return fits better.PEOPLE ALSO READWhat's your shipping policy?The goods are our responsibility until delivered.
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