Returns & refunds
Do I have to pay for the return?
No — returns are on us. Within the 30-day window we cover return shipping and arrange the pickup. Just pack the item with its tag attached.
Every return inside the 30-day window is free. We book the courier, cover the label and collect the parcel from the address you give us — there is nothing to pay and nothing to claim back.
Once the parcel reaches us the item goes straight back into stock, and the refund can start moving the same day.
Note — the tag has to still be attached when the item comes back to us.
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Written steps below
If it still hasn't worked
The pickup didn't happen — message us on WhatsApp and we'll rebook the courier.
You are past the 30 days — talk to us before you post anything back.
You want the money faster — store credit is issued almost instantly; a refund to your card takes 10–14 days from the day your return reaches us.
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