How do I get my money back?

Once your return is received and approved, you choose how to get your money back: a refund to your original payment method, or store credit for a future order (store credit never expires and may come with a bonus).

How the refund process works

• When your item arrives, we inspect it against our return conditions.
• It must be unused, unwashed and in its original packaging, with the original tag still attached — as printed on the tag: “Once this tag is removed, the product cannot be returned.” For hygiene reasons, underwear isn’t returnable.
• If everything checks out, refunds typically complete within 10–14 days. Store credit is issued almost immediately after approval.

You’ll get an email the moment your refund or credit is issued. To start a return or check on one, visit our returns portal. Need to start with the basics? See how to return an item.